Can I place an order over the phone?

Either place online using our secure website or call us on 0845 467 5847 and one of our sales and advice team will be more than happy to answer your queries.

Are the prices quoted inclusive of VAT?

All our prices are inclusive of VAT.

Do you give bulk/ trade discounts?

Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team and we will be happy to help

What methods of payment do you accept?

We accept all major credit and debit cards are accepted online and offline as well as PayPal

Who delivers the products?

We use two of the largest couriers in the UK to despatch our products

Do prices include delivery charges? If no, how much does delivery cost?

Delivery is free on all items.

Do you deliver outside of the UK?

We do not deliver outside of the UK mainland.

How long will delivery take?

We will aim to deliver stock items on a next working day or within 5 working days. Items that are not in stock will be delivered as soon as they arrive at our premises

What happens once I place an order?

You will receive email confirmation and then one of our sales staff will contact you

How are your prices so competitive?

As we have been established for so long, we have excellent relationships with several UK manufacturers and as we purchase in large volumes we are able to pass on our savings to you the consumer.

What do I do if the good(s) I have purchased is/are damaged?

If goods purchased are damaged, please e-mail our customer service team on support@mymemorymattress.co.uk

What is the returns policy?

Once you have received your Product(s) from mymemorymattress you have 7 days to decide if you wish to return them. If you use the product or take the product out of its vacumn packed packaging we would be unable accept the goods back.

If you decide you do not want the good(s) delivered for what ever reason you may return them back to our warehouse. providing you have not used the goods and returned them back in the original packaging and free of defects then we will happily refund your money minus any shipping costs back to our warehouse. For hygene reasons mattresses that have been slept on will not be accepted back unless faulty. Please note this does not apply to items that have been specifically tailored to a customers requirement - Any custom made products are non returnable

What do I do if I have a complaint?

If you have a complaint, please either e-mail us at sales@mymemorymattress.co.uk or write to MyMemoryMattress,n3o G4, Bedford ilab, Priory Business Park, Stannard Way, Bedford, MK44 3RZ

Contact Details?

sales@mymemorymattress.co.uk

Tel:  0845 467 5847

Address

MyMemoryMattress
n3o G4, Bedford ilab
Priory Business Park
Stannard Way
Bedford
MK44 3RZ

Are your products guaranteed?

All our products carry the manufacturers guarantees and warranties. If you require details of warranties/ guarantees for specific products, please contact us via e-mail.

Is this website secure?

Our website uses are secure certificate, so any payment details used during the payment process are completely secure - Also WE DO NOT store card details, they are used for initial payment processing only and then they are discarded - So you have 100% peace of mind your details are secure.